Satsport Privacy Policy — Our Commitment to Protecting Your Data

A clear, straightforward guide to how your personal information is collected, used, and kept secure on Satsport.

SSL Encrypted Not Shared with Third Parties Updated: January 2026 Available in Bengali
Table of Contents
January 2026

Short message: Satsport treats your personal information with the utmost respect. We never sell your data, never share it unnecessarily, and handle everything in accordance with international data protection standards.

1
What Types of Information We Collect

SatsportBefore diving into satsport's Privacy Policy, it helps to understand what types of information we collect and why. We primarily collect three kinds of data: what you provide directly, what is generated through your activity, and technical information required for security purposes.

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Identity Information
Full name, date of birth, and national ID number (for KYC purposes)
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Contact Information
Email address, mobile number, and current residential address
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Financial Information
Payment methods, transaction history (card numbers are not stored)
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Device Information
IP address, browser type, operating system, device ID
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Usage Data
Betting history, game preferences, login times, and session data
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Location Data
Approximate location (IP-based), used to identify restricted countries

Important: Satsport never stores your full payment card number or bank account password. All financial transactions are handled through the payment gateway's own encrypted systems.

2
How Information Is Collected

Satsport collects information in several ways — some directly from you, and some automatically while you use the platform.

Directly Collected Information

  • Registration Form: Your name, email, mobile number, and date of birth are collected when you open an account.
  • KYC Verification: ID photos and selfies — collected only at the time of withdrawal verification.
  • Payment information: Payment method details at the time of deposits and withdrawals.
  • Support contact: Messages and issue descriptions sent via live chat or email.

Automatically Collected Information

  • Log Files: Every login, page visit, and bet is automatically recorded with a timestamp.
  • Cookies: Cookies are used to improve your browsing experience — see Section 5 for full details.
  • App Analytics: Data on which features are used most and where issues occur in the mobile app is collected to drive improvements.
3
How Your Information Is Used

Satsport uses your information only for specific, legitimate purposes. Each use is outlined transparently below.

  • Account management: Login verification, account security, and personalized experience.
  • Payment processing: To process deposits and withdrawals successfully.
  • KYC & Fraud Prevention: To verify identity and detect suspicious activity.
  • Support services: To understand your issue and resolve it as quickly as possible.
  • Promotional offers: To send relevant bonus offers based on your preferences and betting activity (you can opt out at any time).
  • Legal Compliance: To meet licensing authority requirements and comply with legal obligations.
  • Platform Improvement: To analyze usage patterns and improve our technology and user experience.

Marketing emails: Satsport sends promotional messages from time to time. To stop receiving them, go to your account settings and turn off notifications, or simply click the "Unsubscribe" link at the bottom of any email.

4
Data Sharing Policy with Third Parties

Satsport never sells your personal data. In limited circumstances, it may be shared with trusted third parties — strictly under confidentiality agreements and security protocols.

When Information May Be Shared

  • Payment Processors: Payment gateways including bKash, Nagad, and Rocket receive only the minimum information necessary to complete a transaction.
  • Identity Verification Services: Licensed verification agencies confirm identity document details as part of the KYC process.
  • Technology partners: For operating analytics and anti-fraud systems — these third parties are not permitted to use personal data for their own purposes.
  • Legal Authorities: Satsport is legally required to disclose information when ordered by a court or demanded by a regulatory authority.

When Information Is Not Shared

  • Your information is never sold to advertisers or marketing agencies.
  • Your data is never shared with other betting platforms or competitors.
  • Your personal information is never shared with any social media platform without your consent.
5
Cookies & Tracking Technologies

Satsport's website and app use cookies — small text files stored in your browser that help the site recognise you on your next visit.

Cookie Types

  • Essential Cookies: These are required to maintain your login session and ensure platform security — without them, the platform will not function properly.
  • Functional Cookies: To remember your language preference, favorite sports, and odds format.
  • Analytics Cookies: Data on which pages receive the most traffic and where users encounter issues is collected to improve the platform.
  • Marketing Cookies: To show relevant advertisements — these can be turned off.

You can manage cookies through your browser settings. Please note that disabling essential cookies will log you out of your account.

6
Data Retention Period

Satsport does not retain data longer than necessary. However, certain data must be kept for a defined period due to legal and licensing obligations.

  • Account Information: For the duration your account is active, and for 5 years after closure (for legal claims).
  • Transaction Records: 7 years — in accordance with international financial regulatory guidelines.
  • KYC Documents: Up to 5 years, in compliance with regulatory requirements.
  • Support Conversations: 3 years — retained for dispute resolution purposes.
  • Analytics data: 2 years — after which data is anonymized.

After the retention period, your data is securely deleted or anonymized so it can no longer be used to identify you.

7
Your Privacy Rights

As a Satsport account holder, you have several rights over your own data — and you can exercise any of them at any time.

Right to Access Your Data
To find out what information Satsport holds about you, submit a request to support. A full data report will be sent to you within 30 days.
Right to Rectification
If there are any errors in your name, address, or contact details, you may request a correction. Changes will be applied after verification.
Right to Erasure
You may request that your data be deleted after your account is closed. However, information required to be retained for legal reasons — such as transaction records — cannot be removed.
Right to Restrict Processing
You can opt out of having your data used for marketing purposes at any time — this can be done through your account settings or by contacting support.
Right to Data Portability
You can request a copy of the information we hold about you in a machine-readable format (CSV/JSON).

To exercise these rights support@satsport.runEmail us or reach out via live chat.

8
Children's Privacy

Satsport strictly does not serve anyone under the age of 18. Our platform is not designed for children or minors, and we have no intention of collecting their data.

  • Date of birth is verified at registration, and accounts cannot be created by anyone under 18.
  • If an account is suspected to belong to a minor, Satsport will immediately investigate and close it.
  • If a parent or guardian suspects their child is using this platform, please contact support immediately.
9
Technical Security Measures

Satsport uses world-class technology to protect your data. Writing a policy is not enough — it has to be put into practice.

  • 256-bit SSL Encryption: All data transfers on the website and app are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security can be added to your login.
  • Regular Security Audits: Regular penetration testing conducted by independent cybersecurity specialists.
  • Data Backup: All data is backed up in encrypted form on separate servers.
  • Access Controls: Only authorized personnel are permitted to access data on a need-to-know basis.
  • Account Activity Monitoring: Suspicious logins or activity are automatically detected and the account is temporarily locked.

Your role matters too: Use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi. If you notice anything suspicious, contact support immediately.

10
Policy Updates & Contact

Satsport reserves the right to update this Privacy Policy as needed. For significant changes, a notification will be sent to your registered email or via the app — no changes are made without prior notice.

For any privacy-related questions, requests, or complaints, please get in touch:

  • Email: support@satsport.run
  • Live Chat: Available directly on the website and app
  • Support hours: 24/7

For data protection complaints, we aim to send an initial response within 72 hours.

This Privacy Policy was last updated in January 2026.

Why Your Data Is Safe with Satsport

More than just promises — the concrete steps we take to protect your privacy

End-to-End Encryption

Every piece of data traveling from your browser to our servers is protected with 256-bit SSL encryption. No one can intercept it in transit.

Data is never sold

Satsport never sells your information to advertisers or third parties. Your data is used solely to provide your service.

Protection of KYC Data

ID photos and verification documents are stored in separate encrypted storage, completely isolated from general systems.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe at any time — no hassle involved.

Right to Data Deletion

You may request the deletion of all personal data after closing your account. Nothing is retained beyond what is legally required.

Independent Security Audits

Third-party cybersecurity experts regularly audit Satsport's systems, and any vulnerabilities identified are addressed promptly.

General Inquiries

Frequently Asked Questions

Yes, on Satsport your betting records and transaction history are available in two separate sections. After logging in, click the profile icon in the top right corner. Under "Bet History" you'll find a full list of your bets, including date, match, market name, stake, odds, and outcome. You can also filter by date, sport, or result (won/lost/pending). To view your financial transactions, head to the "Payment History" or "Wallet" section — there you'll see the time, amount, method, and status of every deposit and withdrawal. All of these options are available in the same place on the mobile app. If you can't find older records, contact support and they'll send a detailed report for the relevant period to your email.

Satsport supports all major mobile banking methods used in Bangladesh. You can deposit and withdraw directly via bKash, Nagad, and Rocket (Dutch-Bangla Mobile Banking). Bank transfers are also supported, though they typically take a bit longer to process. For those who prefer it, cryptocurrency transactions (USDT, BTC) are available as well. One important thing to keep in mind when making payments — you must use a mobile banking number registered in your own name. Deposits made from someone else's bKash or Nagad account may cause verification issues. The minimum deposit amount is ৳500, and your balance is usually updated within 5 minutes. Withdrawals must be made using the same method you used to deposit.
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Your data is safe — play with complete peace of mind

Every transaction and piece of personal information on Satsport is protected with the highest level of security — trusted by millions of bettors across Bangladesh.

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